The specific person or office you should contact for help at university depends on the type of help you need. Here are some examples of who to contact:
Academic support: For teaching content matters, you can either directly ask the teaching team at your allocated tutorial time, or their consultation hours, and/or ask any time in the discussion forum. Private matters can be emailed to the chief examiner.
Timetabling matters: For timetabling matters, you can contact the student admin team. Common issues are often documented so if you search for this, you’ll easily find this documented here.
Financial aid: If you need help with financial aid or scholarships, you can contact the university’s financial aid office.
Student services: For general support or information about student services, such as housing, health services, or student activities, you can contact the university’s student affairs office.
Disability services: If you need accommodations for a disability, you can contact the university’s disability services office.
Mental health support: If you need help with mental health issues or counselling services, you can contact the university’s counselling center or health services.
IT support: For technical support, such as help with email, computer problems, or online learning platforms, you can contact your university’s IT support or help desk.
If you are not sure who to contact, you can check the university’s website or speak with your academic advisor for guidance.
Talk to the teaching team in their consultation time: The teaching team is here to help you succeed in this unit. If you are struggling with a particular unit concept, don’t be afraid to reach out for guidance and clarification.
Join or form a study group: Study groups can be a great way to get help from your peers. Working with others can help you understand course material better and learn from different perspectives.
Seek help from academic advisors or counsellors: If you are struggling academically or personally, don’t hesitate to reach out to your university’s academic advisors or counselling services. They can provide guidance and support to help you overcome challenges and achieve your goals.